Refund policy
At Ghostlight, we want you to shop with confidence and love every purchase. We know online shopping can be tricky, so we're committed to providing excellent service and making things right whenever we can.
RETURNS
We accept returns and exchanges for items purchased on our website within 30 days of purchase, provided that:
- The item shows no visible signs of damage or wear
- - All original packaging is intact
Any signs of damage or use will void the Ghostlight guarantee. Items cannot be returned or exchanged more than 30 days after the date of purchase.
Certain items may not be eligible for return, including gift cards and items marked as final sale.
To process your return, we may ask for a receipt or proof of purchase, such as your order confirmation email showing your order number.
HOW TO START A RETURN OR EXCHANGE
To begin a return or exchange, email us at contact@ghostlight.store with your order number and the reason for your request. Our team will handle it according to the terms outlined on this page.
RETURN SHIPPING
You are responsible for the cost of shipping your item back to us. For any return valued over $75, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm we've received it and to let you know whether your refund has been approved or declined. If approved, your refund will be processed and credited to your original payment method.
LATE OR MISSING REFUNDS
Refunds typically take 2-3 business days to post, as processing times vary between financial institutions. If you haven't received your refund after this period, please email us at contact@ghostlight.store so we can look into it for you.
GIFTS
For gift returns, please follow the return instructions above. If the item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the item, we'll email you a digital gift certificate.
DAMAGED ITEMS
If your item arrives damaged or defective, please email our team at contact@ghostlight.store within 48 hours of delivery. Claims reported after this 48-hour window may not be honored. We use tracking and delivery confirmation timestamps from the carrier when reviewing damage and return requests.
FEEDBACK
We'd love to hear your questions, comments, or concerns. Email us anytime at contact@ghostlight.store to tell us how we're doing. We take your feedback seriously and are always working to improve.